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Services KA Manager
The Services KA Manager is responsible for driving growth and managing
relationships with key clients from Chiller installed base customers. This role
focuses on strategic account management, ensuring customer satisfaction, and
achieving service sales targets in life cycle of customers.
Responsibilities
· Develop and maintain strong, long-lasting client relationships with key
accounts, targeting after-market business, have very good planning, budget,
proposal creation, tender and monitor delivery by fulfillment team to make sure
customer recuring purchasing and satisfactions.
· Identify opportunities for growth within assigned accounts and execute plans
to achieve sales targets, build and covert strong service pipeline from key
accounts.
· Understand competitive landscape and have very good influencer and manage
different stakeholders from customer to demonstrate Chiller expertise and
experience to win.
· Coordinate with internal teams to ensure timely and successful delivery of
solutions according to customer needs and objectives.
· Negotiate contracts and close agreements to maximize profits.
· Monitor performance metrics and provide reports to management on account
status and performance.
· Stay up-to-date with industry trends and competitor activities to inform
strategic planning.
· Conduct regular meetings with clients to discuss their needs and
expectations.
· Promote digital and new business develop and retrofit opportunities in
enterprise key accounts to generate value for customers in terms of
decarbonization trend.
Qualifications
Required
· Bachelor's degree in Business Administration, Sales, or a related field in
Chiller and air-conditioning after market.
· 5+ years of experience in account management or sales, preferably in the
HVAC or building services industry.
· Demonstrated ability to communicate, present, and influence key stakeholders
at all levels.
· Strong negotiation skills and the ability to manage multiple priorities.
· Fluency in English; proficiency in Mandarin is a plus.
Preferred
· Experience in managing large accounts and complex contracts.
· Strong analytical and problem-solving abilities.
Additional Information
We offer a competitive salary and benefits package, alongside opportunities
for professional growth and development. If you are results-oriented and
passionate about client success, we
invite you to apply.