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Job ID: 0000LK92
Description
Digital Business Services (DBS)
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Impact on the Business / Function
1. Contribute to the effective support of production services.
2. Contributes to operations and technical support of IT systems.
3. Contributes to successful implementation of IT projects.
4. Controls the incident and problem management process of production services.
Customers / Stakeholders
1. Contributes to establish an effective IT operation service delivery.
2. Contributes to maintain a professional relationship with business.
3. Contributes to keep a high Quality IT service
Leadership & Teamwork
1. Leadership as performance role model
2. Contributes to the team development and performance
3. Participate in training and skill transfer.
4. Contributes to standards and guidance setup
5. Contributes to balance staff’s work life balance
6. Contributes to develop team work
Operational Effectiveness & Control
1. Maintains currency of technical documentation and procedures.
2. Contributes to the upkeep of IT standards and adherence to Group strategy and policy.
3. Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
4. Implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
Qualifications
To be successful in the role, you should meet the following requirements:
To be successful in the role, you should meet the following requirements:
Bachelor’s degree or above
Two to five years relevant experience
Experience
1. Practical experience in delivering small scale IT Operations programmes and projects
2. Good knowledge of IT hardware, software, operations and networks
3. Basic understanding of a data centre environment
Skills
1. Have good knowledge of the project lifecycle
2. Effectively co-ordinate delivery of services by his/her team under constraints
3. Excellent problem solving skill
4. Good people skill, communication skill
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /TZ
Issued by HSBC Bank (China) Company Limited