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? Ensuring that all hotel departments are managed according to their standards
? Management and motivation of the crew, with emphasis on Department Heads
? Operation of service procedures according to company standards
? Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
? Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
? Final inspection and receipt of all supplies and deliveries for the hotel department
? Supervision and organization of opening and closing ships at start /end of season
? Active liaison with guests and successful handling of complaints
? Active participation in all onboard events and special functions
? Presence in the galley and restaurant during meal times
? Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
? Ensuring departmental training according to requirement profile
? Responsible for cost control and adherence to all set budgets