About the job:
? Responsible for executing services and providing technical support to customers including: advanced maintenance, installations, repairs, condition assessments and basic troubleshooting at customer sites.
? Investigate and resolve technical problems on specific products, modules and systems with deep product knowledge at customer sites.
? Train customers or other Field Service Engineers on basic product features.
? Supervise other Field Service Engineers or external Service Providers on execution of basic service jobs.
? Preparation of assigned service jobs according to the FSE Handbook.
? Follow up on actions and promises made to customers.
? Write service report on site and obtain customer‘s signature.
? Update service execution IT systems with relevant information.
? Report unsafe practices and other safety incidents according to local reporting procedures.
? Capture Installed Base on site and communicate sales leads to sales organization.
? Proactive recommendations to customers related to our service portfolio.
? Execute services in our Service Centers as required.