Key Responsibilities
1. Visitor Reception & Hospitality
- Greeting and welcome all visitors with professionalism and warmth.
- Register visitors accurately and notify relevant staff of their arrival.
- Serve refreshments based on visitor preferences.
- Maintain confidentiality and ensure a clean, organized reception area.
2. Meeting Room & AV Coordination
- Manage meeting room bookings with 100% accuracy.
- Set up rooms according to meeting requirements and conduct pre-meeting inspections.
- Ensure AV equipment is functional and liaise with IT/FM for issue resolution.
3. Front Desk Security
- Enforce visitor access control procedures and monitor the visitor logbook.
- Prevent unauthorized access and report suspicious activity.
- Collaborate with Facilities and Operations on emergency preparedness.
4. VIP Guest Services & Catering
- Coordinate with the Guest Service Lead to deliver high-end hospitality.
- Manage catering logistics and ensure timely, elegant service delivery.
- Uphold etiquette and hygiene standards at all times.
5. Administrative & Executive Support
- Assist with scheduling, travel arrangements, and correspondence handling.
- Maintain employees and departmental directories.
- Take accurate meeting minutes and support ad-hoc administrative tasks.
6. Service Excellence & Continuous Improvement
- Maintain a professional demeanor in all guest interactions.
- Collect visitors’ feedback and propose service improvements.
- Document and report service irregularities promptly.
Key Qualifications
- Proven experience in a Receptionist, Front Desk, Office Admin, or hospitality role
- Strong interpersonal and communication skills, with a professional and welcoming demeanor
- High attention to detail and organizational ability
- Proficiency in Microsoft Office and visitor management systems
- Ability to handle confidential information with discretion
- Fluent in [English and/or Mandarin], both written and spoken
- Demonstrated cultural sensitivity and ability to interact respectfully with individuals from diverse backgrounds.
- Prior intercultural experience in a multinational or multicultural environment is highly preferred