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OVERALL PURPOSE OF THE JOB Responsible for customer and/or merchant support and proceed customers' applications of contract modification, termination, and other inquiries. Establishes and maintains relationships with internal/external customers, vendors and other departments. PRIMARY DUTIES & RESPONSIBILITIES · Provides an initial point of contact for internal and external customers. · Assists dealers, customers and staff members to answer lease-contract related questions, resolve problems, which could be moderate, more and the most complex. · Provides customer repayment statement based on the requirement from time to time. · Proceeds customers' applications of contract modification, title transfer, termination, and other inquiries. · Generates miscellaneous business reports used for daily work within and out of company. · Resolves insurance issues for machines sold through financing. · Manages original documents of contracts and other files. · Assists Supervisor in development and implementation of process and system improvements. QUALIFICATIONS · Master at standard desktop load applications such as Microsoft Office including Excel and Access plus intranet and internet functions. - Has a good understanding of the principles and can independently use the knowledge. · Knowledge of products and services offered by the appropriate area of responsibility. · Understanding of activities, their sequence and measurement, and the ability to facilitate implementation of process and participate in process. - Has a good understanding of the principles and can independently use the knowledge. · Customer support experience with customer interaction regarding finance product and process. - 1-3 years · Similar working experience in Finance industry and understand the basic business model of this industry. · Degree in an Education discipline or equivalent experience. - University Degree (4 years or equivalent) · Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent) · Degree in an Economy/Finance/Law discipline or equivalent experience. - University Degree (4 years or equivalent) · Degree in a Marketing discipline or equivalent experience. - University Degree (4 years or equivalent) Oral and written English - Fluent