About the role:
The Facilities Manager will be the single point of management control for managed accounts, leading a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include people management, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
What this job involves:
People Management
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Actively support an environment that supports teamwork, co-operation and performance excellence within team
- Assist in mentoring and enabling Training & Development of team members
Client/Stakeholder Management
- Deliver excellent customer service to meet on-site client’s expectations
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
- Monitor procedures to ensure client’s expectations are conveyed and worked upon
Procurement & Vendor Management
- Manage multiple vendors including hard and soft skills to deliver services on time and within budget
- Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
- Contracts Management
- Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
- Monitor expiry of contracts and initiate re-procurement if needed
- Continually assess contracts to ensure best value delivered to the client
Finance Management
- Ensure that the site’s financial operations are meeting targets and control requirements
- Assist and monitor financial processes to ensure account payable procedures are followed at all the times
Health & Safety Management
- Implement and manage safety procedures to ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management
- Implement Industry Best Practice operations
- Assist and monitor to ensure all building procedures and performance measures are maintained at all the times
- Ensure all Critical Environment (CEM) requirements are met
- Seek ways to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required
Risk Management
- Assist in the implementation and management of a property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Obey the temporary working arrangement from the leadership.
Sound like you? To apply you will have:
Ideal Experience
- Min. 5 years of experience in facilities, property management, hospitality or related field
- Knowledge of local health and occupational safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
Critical Competencies for Success
- Client Focus & Relationship Management
- Ease of interaction with a wide range and wide level of client staff
- Ability to manage conflict and balance between client and firm requirements
- Has a customer-oriented attitude
- Demonstrates proactive & professional approach to customer service
- Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets