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What this job involves
Security management
To manage onsite security guard service, including security guard performance within work scope, training tracking, records review, emergency Response, regular inspection.
Cleaning management
Cooperate with vendor to deliver high quality cleaning service
100% Following client cleaning SOP
Training plan, execution, and records restore
Site regular inspection and define improvement plan
GMP related compliance adherence
Vendor KPI management and improvement
Office equipment & environment management
Assist client to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
Assist client to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
Customer Service / Client Relationships
To arrange office soft service.
To handle confidential document destruction and document archiving.
Keep good communication with clients.
Coordinate and support Global Souring in related purchasing & services.
Ensured Key Operations Procedures are followed to ensure service standards are maintained.
Assist for the safe keeping confidential document such as bank license and related documents.
Vendor Management
Assist in the management of contractors on site ensuring they perform to the required standards
Understand the Service Level Agreement of Janitorial Services, and review it in need
Daily inspection per request
Direct the vender to compliance the procedures, SOW and SLA
Have a meeting with vender leader/manager monthly
Review the vender performance quarterly
Periodical report to clients
Payment/ billing management
Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
To prepare monthly billing for client review and approval.
To review vendors’ billing and get line manager approval.
Issue vendors’ PO, GR, Invoice statement to financial team
Keep good communication with landlord and have the monthly meeting with landlord
To assist client / FM to do report work, including monthly report and KPI review etc.
Assist client to do restacking or relocation of staff
Any other duties assigned by the client
Requirement
1, Bachelor's degree or above
2, CET-4 certificate
3, Proficient in using office software
4, No restriction on gender
5, Under 45 years old
6, More than 3 years of working experience in foreign enterprises