雇員點(diǎn)評標(biāo)簽
職位描述
汽車質(zhì)量項目4S店項目汽配項目英文口語熟練VPCPDI
Position Title VPC Quality Sign Off and Technical Support Engineer
Direct Reports to Workshop Support Senior Manager
Functional Reports to Workshop Support
Department CS - Technical Service
Key Responsibilities
? Provide daily technical support and maintain agreed service levels via VR (vehicle report) for all sites
? Provide direction and advice to all Volvo VPC sites via Report, Phone and other channels.
? Manage VPC sites in the respective support area by technical side. Communicate with Volvo sales company technical team, Attend Technical meeting to increase their diagnose skills to the technical aspect.
? Quality sign off for all PDI, repaired and quality action vehicles, make sure they can reach new car delivery standard.
? Provide Accessories support to VPC sites.
? Maintain VRs from assigned areas according to policy & guidelines;
? Provide technical support for vehicle quality issues, service operations and marketing activities;
? Follow up and provide assistance with customer complaints from CCM, escalate case to level 2 support when required.
? Identify and define product deviations, and provide sufficient feedback for product improvement purpose;
? Implement service solutions and address potential discrepancies;
? Responsible to organize / support meetings within job scope;
? Initiate, execute and follow up activities as required to ensure that key responsibilities are meet;
? Provide on-site support or investigation when needed.
Key Performance Measurement ? 95% Support needed VR is responded in 2 working hours;
? 95% Pre-Check VR is responded in 2 working hours & make sure the solution that technician made is correct.
? Quality Sign off within the same day after PDI, Repair, Quality Action.
? 75% of VR Support Needed provide solution in 5 calendar days;
? Sales and Dealers Satisfaction > 90%.
Education
? Bachelor degree;
? Automotive Engineering or other relevant subjects.
Experience ? Auto Industry Experience 5 years
? Auto Repair / Technical Support related work for at least 3 years
Ability/Skills/Personalities
? Auto Repair Skill: Vehicle diagnosis logic and analysis
? English Skill: Verbal and written.
? PC Skill: Good with: Words, XLS, PPT and WEB based applications.
? Communication Skill: Willing to initiate communications and able to express and accept opinions in a professional way.
Travel Rate ? 10%
工作地點(diǎn)
虹口區(qū)SMP上海白玉蘭廣場
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職位發(fā)布者
任女士/招聘主管
今日活躍立即溝通
上海福邁迪工程技術(shù)有限公司Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain- from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.Please visit our website www.formeld.com for more information.福邁迪集團(tuán)是一家旨在為汽車行業(yè)及其零配件生產(chǎn)商提供全球化服務(wù)的企業(yè)。公司以行業(yè)領(lǐng)先的理念，為客戶量身定制解決方案，確保產(chǎn)品質(zhì)量和流程優(yōu)化，其服務(wù)涵蓋整個汽車行業(yè)價值鏈，從產(chǎn)品開發(fā)、生產(chǎn)直至售后。福邁迪幫助企業(yè)使整車及零件適應(yīng)市場需求，并保證服務(wù)過程實(shí)現(xiàn)最優(yōu)化。這些服務(wù)涵蓋了從車輛檢測，返修，返工以及改裝，以及對零件的質(zhì)量測試，故障零件返修；到全面承擔(dān)客戶針對各環(huán)節(jié)的外包服務(wù)，包括產(chǎn)品開發(fā)、生產(chǎn)以及售后。我們提供的培訓(xùn)及咨詢服務(wù)將確保技術(shù)的轉(zhuǎn)移和交流。福邁迪在全球擁有共計45個國籍，超過6,000名員工組成的跨文化運(yùn)營團(tuán)隊，在19個國家擁有80多個分公司。上海福邁迪工程技術(shù)有限公司作為福邁迪集團(tuán)的全資子公司，于2005年成立于上海。此后業(yè)務(wù)相繼發(fā)展到北京，沈陽，長春，重慶，成都等地，目前擁有員工超過1000人。在不斷尋求突破的同時，我們更致力于拓展更多優(yōu)質(zhì)資源，以求為我們的客戶提供持續(xù)最好的解決方案。更多信息請訪問福邁迪官方網(wǎng)站： www.formeld.com
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