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PURPOSE AND OBJECTIVES
SAP Technical Support is a lean, highly productive, vastly skilled organization of trusted advisors to our customers. As a Support Consultant, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes technical problem solving, the root-cause analysis, real time support (Expert Chat) and knowledge management with the help of technical skills, advanced tools, knowledge bases and soft skills. You will collaborate closely with partners, as well as with various other SAP departments. You will be backed up by SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customers.
EXPECTATIONS AND TASKS
SAP's powerful software requires a high level of expertise from our support consultants. Every support consultant will therefore first receive general training and then undergo a specialization in one or more of the specific SAP application or technology areas.
Your long-term functional career path includes the possibility to deliver high quality technical support to customers and ultimately lead the industry into the age of predictive support. You will also have the chance to develop soft skills and expand your network through your daily work.
You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting global customers. Next to technical skills, proficiency in Japanese and English language is key.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
? Degree in computer science or engineering
? Excellent Japanese & English skill (spoken, written and customer management).
? Excellent communication skill
? Strong team player and collaborative
? Derive satisfaction from direct interfacing with customers
? Keen to learn, agile to change
? Enjoy seeking development from stability
WORK EXPERIENCE
? Relevant work experience in an IT related consulting/support/development job for about 2+ years
? SAP related experience is preferred.
? Oversea experience is preferred
福利待遇：六險(xiǎn)一金，15天帶薪年假+15天帶薪病假，中秋節(jié)春節(jié)紅包，健身費(fèi)等福利