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崗位職責(zé): Impact on the Business/Function 1.Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements. 2.Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures. 3.Effectively assist HR to implement recruitment plans and to provide guidance on ongoing business requirements. 4.Analyse, validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets. 5.Regular implementation and review of audit and diary watch procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports. 6.Establish effective framework for implementing Operational Risk 7.Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy. 8.BCP tests and other contingency requirements are in place for uninterrupted service. Customers/Stakeholders 1.Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary. 2.Appropriate measures are taken to improve and sustain high quality and prevent recurrence. 3.Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements. 4.Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels. 5.Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables. Operational Effectiveness & Control 1.Ensure agreed migrations / re-migrations are effectively implemented in liaison with the Project managers and business managers. 2.Evaluate and agree appropriate levels for productivity, quality and learning curve with business units. 3.Ensure that issues/problems are fully analyzed and resolved within reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately. 4.Procedural changes / new initiatives are fully communicated 5.Group companies migrating work to the GSC must be confident that in doing so their business risk is not increased. 6.Actively building positive relationships will be a major facet in achieving the business case developed in support of the migration of work to the GSC sites. Transformation 1.Create an Environment that facilitates sharing of new ideas and new ways of working within the team. Actively engage in transformation projects and support delivery within project timelines. 2.Ensure end-to-end review of process and procedures on a periodic basis and encourage streamlining and waste elimination. Leadership and Teamwork 1.Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of GSC’s. 2.Focus should be to curtail attrition whilst providing the required environment for the business to grow on a month-on-month basis. 3.Manager Operations are regularly briefed and made aware of individual/department performance achievements/targets. 4.Provide strategic direction to Managers to improve delivery on agreed service level agreements. 5.Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place. 6.Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections. 7.Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management. 8.Regularly and effectively communicate Groups initiative, policies and other activities to the teams. 任職要求: Functional Knowledge 1.The nature of the role requires expert understanding of credit product, pre and post approval journey, lending documentation, loan processing – syndicate, bilateral, etc. 2.It is necessary to lead and motivate staffs to build up an open and sharing environment to motivate procedure/process change, and also to maintain a mindset of control. 3.To manage the integration of varying Process into operations whilst maintaining the overall quality and efficiency in the Credit Services. 4.Actively building positive relationships with varying Stake holder will be a major facet in achieving process transformation in the process. 5.Knowledge management and cross training across multiple entities in lending documentation process 6.Manage change of procedure, guideline and/or handling and ensure control is in place to mitigate operational risk across 5 entities in lending documentation process. 7.Drive and deliver process simplification and standardization across multiple entities in lending documentation process. 7.Drive and deliver transformation projects across multiple entities in lending documentation process the process of delivering transformation projects in a dynamic work environment to manage procedure change and deliver process transformation. 8.Ensure quality control is in place across multiple entities in lending documentation process. 9.The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. 10.This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. 11.Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department. 12.The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. 13.This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture, and optimizing relations with regulators. Skills 1.Sound Accounting Knowledge. 2.Understanding of Banking Products and Securities. 3.Knowledge/ prior experience of Middle/ Back Office activities. 4.Ability to Lead, coach and motivate team. 5.Ability to speak and understand English fluently. 6.Ability to write business letters and reports. 7.Excellent prioritizing, planning, and organizing skills. 8.Knowledge of, and experience in problem solving techniques. 9.Ability to learn very quickly and transfer knowledge appropriately. 10.Ability to derive insight from large amounts of data from diverse sources. 11.Ability to build rapport with, and relate to a wide range of people. 12.Decision making based on experience, judgement, and process knowledge 福利待遇 - 具競爭力的薪酬：基本工資+績效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼； - 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢； - 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡； - 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級(jí)，您還可申請(qǐng)旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等，滿足個(gè)性化福利需求； - 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合； - 多元化員工活動(dòng)：運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等精彩活動(dòng)給您平臺(tái)，任您施展才華。 培訓(xùn)與發(fā)展 - 廣闊的職業(yè)發(fā)展平臺(tái)：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會(huì)，您還可申請(qǐng)不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我； - 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會(huì)，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。