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崗位職責(zé)Principal Accountabilities: key activities and decision making areas
Impact on the Business/Function
1. Execute day-to-day operational tasks across various units (e.g., transaction processing, account maintenance, document verification) with high adaptability to shifting priorities.
2. Support process standardization and assist in resolving routine operational issues.
Customers / Stakeholders
1. Support various GSC business teams that serve retail customer under HSBC WPB segment in Hong Kong.
Leadership & Teamwork.
1. Collaborate effectively within cross-functional teams, follow instructions, and contribute to team knowledge sharing.
Operational Effectiveness & Control:
1. Adhere to risk control policies, report potential operational risks promptly, and assist in routine risk monitoring.
Management of Risk (Operational Risk / FIM requirements)
1. Maintain HSBC internal control standards, including timely implementation of internal and external audit points in additions to any issues raised by external regulators.
2. The jobholder will also continually reassess the operational risks associated with the job and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
3. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
4. Cognizant of Compliance and FIM.
Observation of Internal Controls (Compliance Policy / FIM requirements)
1. The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
2. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
3. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulator.