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職位描述
1. Tabulate service operation report, objectively & truthfully present operation results.
2. Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.
3. Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.
4. Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.
5. Provide support on design and creation of reports of various types.
6. Propose better solutions on each team’s effective analysis and reports.
7. Give leads on automation project in order to lessen workload of reports and data consolidation.
8. Develop new tools when necessary.
任職資格
1. Full-Time Bachelor degree or above.
2. Good written and spoken English, fluent communication in English, overseas life background is prior.
3. Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude.
4. Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.
5. Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience.
6. Attentive to detail and committed to data integrity.
7. Experience with dashboard / visualization software.
8. Experience on major capital projects for either an owner or contractor ideally in a project management or project control role.
9. Modeling capability using Excel; experience managing large datasets with databases.
10.Experience in service delivery, project management and change management.
11. Ability to operate well within an international team