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【崗位簡介】 我們正在尋找一位技術(shù)型應(yīng)用工程經(jīng)理，專注于與海外客戶的技術(shù)對接，解答客戶在項目實施中的技術(shù)問題，并確保客戶需求與公司技術(shù)方案的有效對接。你不僅需要在技術(shù)層面為客戶提供支持，確保需求得到準(zhǔn)確的理解與落地，還要具備流利的英文溝通能力，能夠清晰、高效地與客戶溝通。 你將是技術(shù)與客戶之間的重要橋梁，確保項目的技術(shù)實現(xiàn)與客戶需求之間的高度契合，并通過有效的溝通與協(xié)作，推動項目順利執(zhí)行。 【崗位職責(zé)】 1. 負責(zé)與海外客戶的需求和技術(shù)對接，確?？蛻粜枨笈c公司產(chǎn)品技術(shù)方案之間的匹配； 2. 解答客戶在項目過程中提出的技術(shù)問題，提供專業(yè)的技術(shù)支持，確保客戶得到及時的反饋； 3. 協(xié)調(diào)與項目經(jīng)理和技術(shù)團隊的合作，確?？蛻粜枨蟊粶?zhǔn)確理解并轉(zhuǎn)化為可執(zhí)行的技術(shù)要求； 4. 通過技術(shù)對接和支持，幫助客戶解決技術(shù)障礙，確保項目順利推進； 5. 與客戶持續(xù)溝通，了解項目進展和技術(shù)需求的變化，及時調(diào)整技術(shù)支持策略； 6. 提供技術(shù)培訓(xùn)和支持文檔，幫助客戶更好地理解和應(yīng)用公司產(chǎn)品； 7. 協(xié)助團隊提升技術(shù)能力和項目執(zhí)行效率，確保項目按時交付。 【任職要求】 ● 電子、自動化、通信等相關(guān)專業(yè)本科及以上學(xué)歷； ● 至少5年及以上技術(shù)支持、應(yīng)用工程或系統(tǒng)集成等相關(guān)工作經(jīng)驗，具備豐富的客戶技術(shù)對接經(jīng)驗； ● 扎實的技術(shù)背景，能夠迅速識別并解決技術(shù)問題，特別是在嵌入式系統(tǒng)或自動化控制領(lǐng)域； ● 具有流利的英語寫作和表達能力，能夠與海外客戶進行高效的口頭和書面技術(shù)溝通； ● 具有優(yōu)秀的需求分析能力，能夠與客戶共同討論技術(shù)需求并確保其在公司產(chǎn)品中的準(zhǔn)確實現(xiàn)； ● 良好的團隊合作能力和跨部門溝通能力，能夠協(xié)調(diào)技術(shù)團隊與客戶、項目經(jīng)理之間的工作； ● 具備客戶導(dǎo)向思維，能夠提供定制化的技術(shù)支持，提升客戶滿意度。 【其他要求】 ● 熟悉電控產(chǎn)品（如控制器、驅(qū)動器等）及其應(yīng)用場景的技術(shù)背景優(yōu)先； ● 有跨文化溝通經(jīng)驗，能夠在多語言環(huán)境下有效合作； ● 能接受出差，參與客戶現(xiàn)場的技術(shù)支持和溝通。 Job Overview We are seeking a technically proficient Application Engineering Manager to serve as the key point of contact for technical communication with our international clients. You will be responsible for addressing technical inquiries during project implementation and ensuring that customer requirements are seamlessly aligned with the company’s technical solutions. In addition to providing hands-on technical support, your strong English communication skills will be crucial in conveying complex concepts clearly and effectively to our clients. As a vital liaison between our technical teams and clients, you will ensure that project execution is closely aligned with client needs. Through clear communication and effective collaboration, you will help drive the successful delivery of projects. Responsibilities 1. Manage the technical interface with overseas clients, ensuring alignment between customer requirements and the company’s product technical solutions. 2. Address technical questions raised by clients during the project, providing professional technical support and ensuring timely feedback. 3. Coordinate with project managers and technical teams to ensure that client requirements are accurately understood and translated into actionable technical specifications. 4. Assist clients in overcoming technical barriers through effective technical support, ensuring the smooth progression of projects. 5. Maintain ongoing communication with clients to monitor project progress and changes in technical requirements, adjusting technical support strategies as needed. 6. Provide technical training and support documentation to help clients better understand and apply the company’s products. 7. Assist the team in improving technical capabilities and project execution efficiency, ensuring timely delivery of projects. Requirements ● Bachelor’s degree or above in Electronics, Automation, Communications, or a related field. ● At least 5 years of experience in technical support, application engineering, or systems integration, with extensive experience in client technical interfaces. ● Strong technical background, with the ability to quickly identify and resolve technical issues, particularly in embedded systems or automation control fields. ● Fluent in both written and spoken English, able to communicate efficiently with overseas clients in both oral and written technical discussions. ● Excellent requirements analysis skills, able to collaborate with clients to discuss technical needs and ensure accurate implementation in company products. ● Strong teamwork and cross-departmental communication skills, able to coordinate effectively between technical teams, clients, and project managers. ● Customer-oriented mindset, capable of providing tailored technical support to enhance customer satisfaction. Additional Requirements ● Familiarity with the technical background of electronic control products (e.g., controllers, drivers, etc.) and their application scenarios is preferred. ● Experience in cross-cultural communication and the ability to work effectively in a multilingual environment. ● Willingness to travel for on-site technical support and communication with clients.