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400-885-9898
更新于 7月1日
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售后服務支持專員 Customer Service Support Administrator

7000-9000元·13薪
  • 上海閔行區(qū)
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

英語網(wǎng)絡客服訂單管理數(shù)據(jù)分析貨運/物流/倉儲
崗位職責：
1. Produce RTL customer service report
制作實時物流售后服務的客戶報告.
2. Produce Jira monthly Project report
制作Jira的月度報告.
3. System Database Update includes contract upload and unit upload.
系統(tǒng)數(shù)據(jù)定期更新，導入合同和相關(guān)設備信息。
4. Service Wow Update as Daily basis
每天更新servicewow的維修訂單.
5. Place service order for contract renewal, produce invoice and renewal document. Open PO follow up with vendor and follow up payment with customer if required.
售后服務訂單及相關(guān)文件制作，和供應商跟蹤未完成訂單的狀態(tài),并***，以及和客戶追蹤付款情況。
6. Update Salesforce portal as required.
更新salesforce系統(tǒng)
7. Check and Close expired project in system, revenue and cost reconcile for RTL project.
根據(jù)要求來關(guān)閉系統(tǒng)內(nèi)已完成的售后服務項目
8. Monthly Invoice for Multi Service Maintenance Projects
開具售后服務合同的月度發(fā)票
9. Weekly Invoice for Customer service Spare Parts Order
開具備品備件的訂單發(fā)票
10. Checking Invoice Portal as regular basis to make sure invoices are uploaded.
追蹤并檢查服務發(fā)票上傳到系統(tǒng)的狀態(tài)。
11. Other work required by direct manager.
直線經(jīng)理布置的其他任務。
任職資格：
1. MS Office skills
熟練使用MS Office 技能
2. Good in using ERP or SAP System
熟練運用ERP或者SAP系統(tǒng).
3. Working experience in order management
具有訂單管理經(jīng)驗
4. Good communication skills – verbal and written
良好的的口語和書寫溝通能力
5. Ability to Multitask and workflow arrangement
可以同時處理多項事務, 具有合理安排工作的能力.
6. Ability to take Initiative
工作具有主動積極性.
7. Ability to do data analyst
具有一定的數(shù)據(jù)分析的能力.
8. Be responsible, organized, and detail oriented
工作認真負責，有條理， 具有責任心和細心.
9. Ability to report to manager timely and provide solution when required.
具有及時向上匯報的能力，并且可以提供一定的解決方法
10. Bachelor’s degree or above, 1-2 working experience is preferred.
大學本科及以上學歷，有1-2 年工作經(jīng)驗優(yōu)先

工作地點

上海閔行區(qū)德馬泰克國際貿(mào)易有限公司

職位發(fā)布者

李先生/HRM

昨日活躍
立即溝通
公司Logo德馬泰克國際貿(mào)易(上海)有限公司
Dematic is the leading logistics integration company throughout the world. We provide a wide variety of intelligent material solutions to create a true competitive advantage for customers. Dematic has engaged in business activities in China since 1997. Dematic International Trading Ltd., Shanghai and Dematic Logistics System Ltd., Suzhou were founded in 2006 and are responsible for providing intelligent material handling solutions and logistics integrated systems for customers in China. Outstanding employees are our greatest treasure. Dematic provides a good working atmosphere, suitable authorization, trainings and developing opportunities for the staff. As a member of Dematic, you should take the initiative, strengthen effective communications and share the values of Dematic, while working well with colleagues and departments, cooperating with each other, having the courage to take responsibility, being continuously innovative and willing to meet the challenges with our commitment. With your involvement and energy, we will become a strong team. Welcome to Dematic! Dematic是全球領(lǐng)先的物流集成商，為客戶提供多樣的智能物料搬運方案，幫助客戶創(chuàng)造強有力的競爭優(yōu)勢。Dematic自1997年進入中國市場，德馬泰克國際貿(mào)易（上海）有限公司和的馬泰克物流系統(tǒng)（蘇州）有限公司分別成立，為中國客戶提供智能物料搬運方案及物流集成系統(tǒng)。優(yōu)秀員工是公司最大的財富。Dematic為員工提供了良好的工作環(huán)境、適當?shù)氖跈?quán)、培訓和發(fā)展機會。作為Dematic的一員，你應當采取主動、高效率的溝通方式，認同公司的價值觀，工作時很好的配合同事和部門，有承擔責任的勇氣，持續(xù)創(chuàng)新，愿意接受挑戰(zhàn)。因為有您的參與和活力，我們將會成為一個強大的團隊。歡迎加入德馬泰克！
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