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Job Related Skills Requirements


1. Planning and Organizing

- Identifies the tasks needed to accomplish the goals and develops plans to deliver the expected results


- Prioritizes the tasks according to their importance and
urgency


- Organizes tasks in a systematic manner to ensure delivery of
results according to the planned timelines


2. Management Skills

- Manages tasks and processes effectively to enhance the quality, efficiency and productivity

- Proactively identifies and removes obstacles that negatively impact support performance

3. Problem Solving

- Adopts a systematic approach to identify the key problem issue, analyze the root causes and generate solutions

- Able to creatively generate alternative solutions

- Anticipates the obstacles that may affect the effective implementation of a solution and develops countermeasures accordingly

4. Technical Skills

- Shows technical proficiency in his/her responsible areas and applies his/her technical knowledge to help troubleshoot problems

- Brings important and up-to-date information relevant to his/her area of expertise to the team

- Understands the products, services and/or processes relevant to his/her job roles


5. Communication Skills

- Expresses ideas and complex messages clearly and concisely both orally and in writing

- Shares information so that relevant parties are informed and connected


- Actively listens to others and encourages expression of different viewpoints

6. Negotiation Skills

- Applies effective communication skills to persuade others and facilitate win-win situations

- Builds consensus through give and take

- Good at gaining cooperation from others to obtain information and accomplish goals


7. Professionalism

- Possesses the necessary professional knowledge and
qualifications to perform job duties

- Wins the confidence of others through effective demonstration
of expertise in his/her responsible areas and/or delivery of reliable
work/service

- Adheres to the staff code of conduct and the professional code
of ethics in related business/professional area(s)