崗位職責：

1、Follow local SOPs with shippers/consignees for the business

執(zhí)行與發(fā)貨方/收貨方本地標準化操作流程(SOP)

2、Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting

針對業(yè)務(wù)，向發(fā)貨方/收貨方提供費用報價單， 通過電話、郵件及面談等多渠道處理客戶咨詢

3、Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)

核查單證文件（履行盡職調(diào)查），確保完全符合DSV內(nèi)部標準及客戶SOP要求

4、Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation

執(zhí)行經(jīng)主管批準的流程及系統(tǒng)改進方案，嚴格遵循SOP及報價單要求執(zhí)行貨運訂艙操作

5、 Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services

就需協(xié)助的異常情況或問題及時上報主管，并反饋分包商服務(wù)標準執(zhí)行情況

6、Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers

處理客戶問詢、投訴、索賠跟進，核實信用條款及資信狀況，協(xié)調(diào)相關(guān)部門解決關(guān)聯(lián)問題，向客戶預(yù)先通報索賠詳情及處理進度


任職要求：

1、College degree or above, major in related is preferable.

大專以上學(xué)歷，物流相關(guān)專業(yè)優(yōu)先。

2、5 years above working experience in our industry, the background of global forwarder experience is preferable. 五年以上相關(guān)工作經(jīng)驗，有國際貨代背景優(yōu)先。

3、Knowledge in freight forwarding and logistics. Knowledge of business processes具備貨運代理和物流方面的知識，了解業(yè)務(wù)流程

4、Know how in air / ocean / logistics / SCM了解空運/海運/物流/供應(yīng)鏈管理

5、Skillful of PC & Internet, Good command of Mandarin and English

熟練使用電腦和互聯(lián)網(wǎng)，普通話，英語流利

6、Software Skills: PPT, Excel, Word