国产中文无码av每日更新在线观看, 亚洲天堂中文字幕一区二区三区免费, 国产口爆吞精在线观视频-黄色国产, 92福利-国内精品久久久久久99,亚洲成AV人A片不卡无码,浪潮AV无码专区,老熟女败火白浆,中文字幕日产av,色情日本免费看大片

Primary Responsibilities 主要職責(zé):
·Public areasupervisor communicate and supervise all public area attendant to ensure propercompletion of all task .He maintain public and back of the house area inaccordance with the policies, standards, and guidelines established by Sofitelhotel.
·Brief all Public Area staffto aware of public area events, attendees of the hotel and hotel’s promotionprogram.
·Acknowledge and greet allguests in public areas.
·Ensure guest request andpreference are to be ready before event start.
·All area to be clean and wellset up and is ready for customer on all the time.
·Provides a clean and defectfree public area for customer.
·Respond to all guest requestsin an enthusiastic manner. Expediterequests as quickly and effectively.
·Communicates with guest atevery opportunity to get their feedback.
·Ensures a high level of guestrecovery from guest complaints.
·Be visible and accessible tothe guest and follow through.
·Maintains strong relationshipand goodwill with other departments.
·Practices and promoteseffective and timely recovery of guest complaint situations.
·Personally attend to request/ problem of guest and own the problem ensures such will be resolved on thespot.
·Ensure that team memberproduce consistent excellent service along with a SMILE.
·Check and follow up oncleaning schedule and contract cleaning projects on Daily, weekly, monthlybasic.
·Make sure all cleaningschedule and project are implementing as schedule.
·Maintains and delivers thehotel minimum standards.
·負(fù)責(zé)聯(lián)絡(luò)并督導(dǎo)各公共服務(wù)區(qū)域的員工的工作狀態(tài)及操作標(biāo)準(zhǔn)。確保工作任務(wù)高質(zhì)量,高標(biāo)準(zhǔn)完成。遵照索菲特酒店的各項(xiàng)政策和管理標(biāo)準(zhǔn)，監(jiān)督管理公共服務(wù)區(qū)域和后勤的日常工作。
·給公共區(qū)域員工通報(bào)酒店當(dāng)天的接待任務(wù)和活動(dòng)。
·熟知客人且在公共區(qū)域碰見時(shí)要熱情招呼。
·在活動(dòng)開始之前確保衛(wèi)生清潔質(zhì)量,活動(dòng)之中滿足客人的所有需求。
·確保公共區(qū)域一切正常，以迎接客人隨時(shí)到來。
·給客人提供干凈整潔的公共區(qū)域。
·熱情接待每一位客人，時(shí)刻保持微笑及使用法語問候，迅速及時(shí)解決客人的需求。
·抓住每一個(gè)為客人服務(wù)的機(jī)會(huì)來與客人接觸，了解客人的需求并為其提供優(yōu)質(zhì)的服務(wù)。
·確保對客人投訴有高的補(bǔ)救率。
·及時(shí)發(fā)現(xiàn)客人的需求并予以落實(shí)。
·密切配合其他部門的工作。
·有效及時(shí)地對客人的投訴進(jìn)行補(bǔ)救。
·隨時(shí)促進(jìn)工作，隨時(shí)彌補(bǔ)不足。
·確保始終如一的微笑服務(wù)。
·每天每周每月都要對清潔程序及外包清潔區(qū)域的狀況和工作持續(xù)及其清潔結(jié)果進(jìn)行評估。
·確保所有的清潔計(jì)劃都按照時(shí)間表執(zhí)行。
·全面落實(shí)酒店的清潔標(biāo)準(zhǔn)