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更新于 8月6日

CS Specialist/客服專員

7000-9000元·13薪
  • 上海嘉定區(qū)
  • 1-3年
  • 大專
  • 全職
  • 招1人

職位描述

office電氣機械/電力設備鋼鐵/有色金屬冶煉及加工金屬制品業(yè)
BUFAB is an equal opportunity employer. We promote diversity and are committed to creating an inclusive environment for all employees.

BUFAB 是一家提供平等就業(yè)機會的公司。我們提倡多樣性,并致力于為所有員工創(chuàng)造一個包容的環(huán)境。


Responsibility:

1. Responsible for daily operation interms of sales. Including order process, order confirmation, order tracing, delivery arrangement within certain time period, daily communication with customer, etc.

負責銷售日常操作事務,包括訂單處理,訂單確認和跟蹤,在規(guī)定時間內安排發(fā)貨,日常與客戶的溝通等。

2. Responsible for VMI order maintain, act quickly and accurately.

負責處理VMI 訂單,需要及時準確。

3. Place internal order to purchasing department base on customer order, forecast and stock agreement.

根據客戶訂單,預測和備貨協(xié)議向采購部發(fā)送內部訂單。

4. Make forecast and consumption analysis so as to keep reasonable stock level, has good balance sense between demand and stock level, be good at data analysis.

根據預測和用量分析來保持合理庫存,對需求和庫存水平有良好的理解和平衡,擅長數據分析。

5. Deal with complaint from customer, could reply with proper way, meanwhile inform related dept to improve if needed.

處理客戶投訴,能夠以合適的方式回復安撫客戶,同時如有需要通知相關部門整改。

6. Deal with urgent case in proper way, such production line shut down at customer side.

以合適的方式處理突發(fā)事件, 比如客戶端產線斷料停產

7. Team work with other Dept. Such as logistics Dept, Finance Dept, Quality Dept, Purchase Dept, etc.

與其他業(yè)務部門緊密合作,如物流、財務、質量和采購部門等。

8. Make invoice in ERP, and AR following up.在ERP中制作發(fā)票,跟蹤應收賬款。

9. Actively participate in Company’s continuous improvement projects, be a trouble shooter, be

willing to find the exsiting issue, and find a way to solve.

積極參與公司的持續(xù)改進項目, 具備獨立解決問題的能力,愿意發(fā)現并解決問題

10. Strong dedicate to customer caring, act as real partner with account manager when take care of customer, including provide the summary, work on samples, talk, discuss and negotiate with customer.

致力于客戶關懷,做為客戶經理的有力搭檔,提供數據,樣品跟蹤,跟客戶溝通,討論以及談判。

11. Dependently handle standard customers, including handle inquiry from customer, provide the RFQ, and negotiate with customer for all kinds of issues.

獨立負責標準客戶的維護,包括收集詢價,提供報價,跟客戶談判等。

12. Handle the slow moving and obsoletely properly合理處理呆滯料。

13. Customer visiting is required. 拜訪客戶。

14. Other tasks assigned by line manager.上級經理要求的其他事宜。


Education and Qualification:

1. Diploma degree or above. 大?;蛞陨蠈W歷

2. Minum 2 years work experience with industrial background.

兩年以上工作經驗,具備工業(yè)行業(yè)背景優(yōu)先

3. Knowledgable of the hardware products and standards (ISO, DIN, GB…) is an advantage.

熟悉產品和標準(ISO, DIN, GB…)者優(yōu)先

4. Good command of English in both writing and reading. Must be able to read and understand instructions in English

英語讀寫良好,必須能夠閱讀和理解英文文件。

5. Computer skills (Excel, Word, PowerPoint) in English office environment. Knowledge of an ERP is fundamental. 良好的Office技能,熟悉ERP系統(tǒng)



Skills and Personality:

1. Logical thinking and excellent documents management, strong sence of responsibility.

邏輯性強,出色的文件管理,高度的責任心

2. “ Customer First” in mind, and make it as a principle.

客戶至上,并作為行事準則

3. Team work spirit, can work independently and under pressure.

具有團隊合作精神,同時能在高壓下獨立工作

4. Integrity, honest, ambitious positive and patient, can go to details.

誠實正直,積極進取,耐心并且注意細節(jié)

5. Be good at communication.

善于溝通。
職位福利:五險一金、年底雙薪、帶薪年假、節(jié)日福利、通訊補助
職位亮點:福利好 待遇優(yōu)

工作地點

上海嘉定區(qū)馬陸鎮(zhèn)育綠路28弄1號

職位發(fā)布者

馬女士/人事專員

三日內活躍
立即溝通
公司Logo渤帆緊固件貿易(上海)有限公司
歡迎來到渤帆緊固件貿易(上海)有限公司!渤帆緊固件貿易(上海)有限公司總部位于上海,同時在北京和廈門設有物流中心,以便服務于北方客戶以及南方客戶。我司不僅提供各種標準件,同時還提供其它低價值小型零配件,并且我司也可以按照圖紙訂制。我司樂于提供個性化的VMI服務方案,大大降低客戶零配件的采購成本和管理成本。 Bufab is a trading company that offers its customers a full-service solution as Supply Chain Partner for sourcing, quality control and logistics for C-Parts(screws, nuts, etc.). Bufab's Global Parts ProductivityTM customer offering aims to improve productivity in customers’ value chain for C-Parts. Bufab was founded in 1977 and is an international company with operations in 23 countries. The head office is located in V?rnamo, Sweden. The Bufab share is listed on NASDAQ Stockholm, under the ticker“BUFAB.” Bufab Shanghai has its main operations in Shanghai, but we also support customers from a local warehouse in Beijing(north region) and Xiamen(south region). We supply all types of standard fasteners as well as support our customers with full scale C-part management, providing a Small Part solution including special/customized parts.Customized VMI solutions are provided according to request, and we are happy to provide services to reduce our customers total cost for their C-parts.
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