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- Investigate and resolve customer complaints in a timely manner.
及時調(diào)查和解決客戶投訴。
- Collect and report VOC of each factory, and push for solutions.
定期收集各基地客戶關(guān)注點，并推動解決。
- Conduct root cause analysis to prevent future quality problems.
主導(dǎo)相關(guān)問題RCA，防止同類問題再發(fā)。
- Provide technical support to customers regarding product quality, including review on-site blade repair proposal and report.
為客戶提供產(chǎn)品質(zhì)量方面的技術(shù)支持，包含風(fēng)場端葉片維修方案及報告的審核。
- Monitor and report on customer quality targets, including COPQ.
監(jiān)控并報告客戶質(zhì)量指標(biāo)，包含外部質(zhì)量損失。
- Organize regular customer quality weekly meeting to feedback and promote the solution of client quality problems.
定期組織召開客戶質(zhì)量周會，反饋、推動客戶端質(zhì)量問題的解決。
- Provide training to internal teams on customer quality standards and processes.
為內(nèi)部團(tuán)隊提供客戶質(zhì)量標(biāo)準(zhǔn)和流程的培訓(xùn)。
- Manage customer audits and ensure compliance with relevant standards.
管理客戶審核，確保符合相關(guān)標(biāo)準(zhǔn)。
- Collaborate with the sales team to ensure customer expectations are met.
與銷售團(tuán)隊合作，確保滿足客戶期望。