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崗位職責(zé)/職位描述
· reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 隨時以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量用客人名字稱呼客人。
· Registers and rooms all arrivals according to established procedures
· 按照酒店的程序，為所有到達(dá)客人登記及安排房間。
· Maintains intimate knowledge of departmental standards and procedures
· 詳細(xì)了解部門標(biāo)準(zhǔn)及程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 為客人登記、結(jié)賬及更換房間，按照預(yù)定部要求，確保把所有數(shù)據(jù)完整輸入酒店電腦系統(tǒng)。
· Maintains cashier float and ensures accurate daily report of all money received
· 維持現(xiàn)金流動，確保收到現(xiàn)金的準(zhǔn)確性。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· 為酒店客人兌換個人或旅游支票，協(xié)助客人兌換現(xiàn)金。
· Responsible and attends to guest’s request of using the service of safety box at all times
· 通過保險箱服務(wù)，滿足客人要求。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
·了解所有特殊促銷程序，例如;季節(jié)性套餐、常旅客計劃以及洲際酒店集團(tuán)忠誠度計劃。
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