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核心工作內(nèi)容：處理旅游產(chǎn)品售后問題，酒店/租車/接送服務(wù)調(diào)整，景點(diǎn)門票退改（如迪士尼改簽），一日游訂單售后 工作形式：電話溝通， 在線即時回復(fù) Key Responsibilities 1、Assist customers with their inquiries and concerns in (English) via phone, chat, or email; 2、Communicate effectively with customers, showing empathy and patience; 3、Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4、Advocate the Trip.com culture both internally and externally; 5、Assist with ad hoc projects assigned by Team Leads / Supervisors. Requirements Proficiency in both verbal and written (English); Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.