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MAJOR RESPONSIBILIES：
主要工作職責(zé)：
1. Handles all incoming group inquiries. Effectively leads the customer through the sales process to the point of a signed contract/offer. Communicate and coordinate with the Food & Beverage Department regarding the special demands of group customers.
處理所有團(tuán)隊(duì)詢價(jià)需求。根據(jù)銷售程序及客人需求，有效地促使合同的簽訂。關(guān)于團(tuán)隊(duì)客人的特殊需求，做好與餐飲部的溝通協(xié)調(diào)工作。
2. Maintains or increases current account production for group, transient business.
維持及增長(zhǎng)客戶團(tuán)隊(duì)、散客的產(chǎn)量。
3. Identifies new or existing markets/accounts that meet property sales strategy.
開發(fā)適合酒店戰(zhàn)略需要的新客戶或市場(chǎng)。
4. Exhausts all avenues to sell hotel through alternative dates and/or rates.
在可選日期與價(jià)格范圍內(nèi)，盡力銷售酒店產(chǎn)品。
5. Achieve sales targets for guest rooms and banquets in their responsible areas respectively.
完成各自負(fù)責(zé)區(qū)域的客房和宴會(huì)的銷售目標(biāo)。
6. Perform the duties assigned by the hotel under the supervision of the DOSM.
在市場(chǎng)銷售總監(jiān)的督導(dǎo)下履行酒店賦予的職責(zé)。
7. Keep and update sales records.
保存和更新銷售記錄。
SPECIFIC DUTIES
特別工作要求 :
1. Understands or is familiar with the fundamentals of assigned accounts Manages larger, focus accounts or special segments.
了解熟悉客戶的背景, 管理重要客戶或者重點(diǎn)區(qū)域。
2. Identifies new or existing markets/accounts that meet property sales strategy.
開發(fā)適合酒店戰(zhàn)略需要的新客戶或市場(chǎng)。
3. Develops a sales plan to generate business from identified markets/accounts
制定銷售計(jì)劃 ，從所負(fù)責(zé)客戶及市場(chǎng)中獲得生意。
4. Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account.
確認(rèn)客戶的需求、萬(wàn)豪的目標(biāo)，以及細(xì)分市場(chǎng)/客戶的戰(zhàn)略。
5. Presents the benefits of the hotel to the customer.
向客戶介紹酒店可提供的各項(xiàng)獎(jiǎng)勵(lì)計(jì)劃及優(yōu)惠政策
6. Drives/manages account transient, group production through improved customer loyalty by excellent account management.
通過(guò)有效的客戶管理，提高客戶忠誠(chéng)度及散客、團(tuán)隊(duì)的產(chǎn)量。
7. Negotiates transient rates for assigned accounts.
與客戶商討公司散客價(jià)。
8. Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
通過(guò)電話咨詢、銷售拜訪、接待客戶來(lái)訪、旅游展會(huì)、新聞媒體、市場(chǎng)調(diào)查等多種手段拓展新客戶。
9. Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.
獲取市場(chǎng)情報(bào)：如新的項(xiàng)目、競(jìng)爭(zhēng)對(duì)手的活動(dòng)、市場(chǎng)動(dòng)向及表現(xiàn)。
10. Spends majority of time in face-to-face customer interaction outside of the hotel.
分配大部分的工作時(shí)間拜訪客戶。
11. Strives to meet measurable targets and goals, as assigned for individual and team.
努力達(dá)成個(gè)人及團(tuán)隊(duì)的目標(biāo)（可測(cè)量）。
12. Implements training programs to improve sales efficiency and staff development.
參加培訓(xùn)課程，提高銷售業(yè)績(jī)及技能。
13. Site inspection.
帶領(lǐng)客戶參觀酒店。
14. Clearly understand the sales targets of other areas, and subdivide them by year/month/week goals in the sales plan in advance.
清楚地了解其他分管區(qū)域的銷售目標(biāo)，并預(yù)先在銷售計(jì)劃中將其按年/月/周的目標(biāo)進(jìn)行細(xì)分。
15. Keep regular contact with both existing and potential customers.
同時(shí)與現(xiàn)存客戶和潛在客戶保持經(jīng)常聯(lián)系。
16. Increase the company’s housing quantity to broaden customer scope.
提升公司的住房量，拓寬客戶范圍。
17. Plan your sales area in the most effective way.
以最有效的方式規(guī)劃自己的銷售區(qū)域。
18. Plan your sales area in the most effective way.
快捷高效地處理業(yè)務(wù)。
19. Perform the responsibility of managing customer relations, and achieve sales targets by completing well-planned customer visits.
履行客戶關(guān)系管理的職責(zé)，通過(guò)完成計(jì)劃周詳?shù)目蛻舭菰L實(shí)現(xiàn)銷售目標(biāo)。
20. Ensure that confirmed guest rooms, F&B services are completed before the guest arrives or upon check-in at the hotel.
保證已與客人確認(rèn)的客房，餐飲服務(wù)在客人未到或在酒店入住時(shí)完成。
21. Interact with guests in a professional manner, focusing on their demands and feedback.
以專業(yè)的方式與客人互動(dòng)，關(guān)注他們的需求及反饋。
22. Maintain contact with potential customers to make them become real customers of the hotel in the future.
保持與潛在客戶的聯(lián)系溝通以期將來(lái)使其成為酒店真正的客戶。
23. Maintain a good relationship with all customers.
與所有客戶保持良好關(guān)系。
24. Provide guests with the most accurate and up-to-date information.
向客人提供最精確最更新的信息。
25. Maintain good communication and cooperation with the staff of all departments of the hotel and all customers.
與酒店各部門員工及所有客戶保持良好的的相互溝通和合作關(guān)系。
26. Ensure the real-time update of all customer information, including data information update, product tracking, and customer trends.
確保所有客戶信息的實(shí)時(shí)更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動(dòng)向。
27. Submit weekly and monthly reports to the DOSM.
向市場(chǎng)銷售總監(jiān)提交每周和每月報(bào)告。
28. Provide suggestions to the DOSM regarding promotional activities for subdivided market.
向市場(chǎng)銷售總監(jiān)就針對(duì)細(xì)分市場(chǎng)的促銷活動(dòng)提出建議。
29. Participate in sales meetings and communicate with sales director on customer trends and market trends, and make timely update.
參加銷售例會(huì)，就客戶動(dòng)向及市場(chǎng)走勢(shì)與銷售總監(jiān)進(jìn)行溝通，及時(shí)更新。
30. Abide by hotel and headquarters policies and procedures.
遵守酒店及總部的政策和程序。
31. Complete other assigned work.
完成其他交與的工作。
32. Follow all company policies and procedures.
遵守所有公司政策及程序。
33. Follow Marriott Information safety and protection policy and associate privacy policy, have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information. When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集團(tuán)信息安全保護(hù)及個(gè)人隱私的相關(guān)政策，對(duì)支付卡信息、高風(fēng)險(xiǎn)信息、受限信息、非公開信息及公開信息有清楚的認(rèn)知。在公司任職期間嚴(yán)格遵守各類信息的處理規(guī)定，正確處理各類數(shù)據(jù)及文件，防止信息泄漏。