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Full job description Job Title: Senior Engineer, Client Engineering, IT Infrastructure Required Skills · SCCM Infrastructure · Intune · Active Directory · 21V Office 365 · PowerShell Scripting · Windows Desktop Engineering Responsibilities: · Perform all aspects of Level 2, management, administration and troubleshooting of Microsoft System Center Configuration Manager (SCCM)，Intune, Active Directory and Office 365. · Assist application delivery teams with global deployment strategy, configuration and definition of guidelines. · Drive the process automation of operational items for the team. · Perform quality assurance of all changes before they are implemented in the production environment. · Provide day-to-day operational support for Active Directory, Azure Entra ID, Office 365. · Works closely with L3 Engineer and other teams on design and engineering of new solutions. · Work closely with L3 Engineer on deliver support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues. · Performs systems administration activities including testing, general troubleshooting, patches, upgrades and performance tuning. · Works closely with L3 Engineer on all China client engineering knowledge article · Works closely with L3 Engineer on Ricoh MFD and papercut configuration and daily operation. · Works closely with L3 Engineer on new application and application upgrade on software ware · Works closely with L3 Engineer on Windows new hotfix distribution · Works closely with L3 Engineer on China gold image new laptop and desktop · Works closely with L3 Engineer on 21V O365 and Azure Active Directory · Works closely with L3 Engineer on scanner and guns · Works closely with L3 Engineer on Windows Server Update Service · Works closely with L3 Engineer to support all local client engineering project Qualifications: · Bachelor’s degree or equivalent in Computer Science or similar field. · Minimum of 3 years’ experience working in a support / engineering role within a high paced IT environment. · Experience with SCCM 2012 or newer (Task sequence, Software Deployment, Patching, OS Provisioning, PXE, MDT, DCM). · Basic knowledge of Powershell, other scripting languages and automation workflows · Ability to serve as a level 2 support in any of the following areas: · 1) Windows Server platform, (configuration, security, debugging crashes or poor performance. Understanding of core operating system constructs such as memory, processor and I/O); 2) Microsoft Active Directory and associated technologies (Group Policy, ADFS, Kerberos, DNS, DHCP); 3) Microsoft Distributed File System (DFS). · Advanced performance tuning/optimization skills · Ability to own complicated problems to conclusion and to coordinate multiple teams in fault finding processes. · Excellent verbal and written communication skills with ability to articulate requirements, concepts and ideas to business and technology partners. · Ability to work well autonomously and be a self-starter. · Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.