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What you’ll do: ● Responsible for all levels of customer interface support, fast response to customers voices. ● Lead proactive customer service roadmap. implement the customer audit activities and strong drive the audit actions. ● Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team to improve customer satisfaction; ● Continually elevate service standards to deliver best-in-class service; identify and implement strategies to improve the quality of service, productivity and sales. ● Develop service policies and procedures to support new business initiatives. ● Manage customer quality requirements and transfer them to the relevant departments at the company, to drive and ensure customer satisfaction. ● Perform first verification of failure and plan the Failure Analysis with the relevant department. ● Create reports and dashboards to enable data analysis and improvement of product quality. ● Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter term quality/delivery improvement initiatives. ● Soft management skills to be able to continues to improve customer satisfaction. Qualifications: ● Bachelor degree or above ● Minimum 10 years’ experience in an automative or electric organization. Proven customer interface experience management. ● Leadership, management and communication skills. ● Sound knowledge and hands-on experience in customer interface management. ● Analytical and presentation skills. ● Financial knowledge for non-financial. ● Direct product after sales service management work experience is a plus. ● Technical working experience on customer service and problem solving in the industrial field; ● Experiences with customer relationship management. ● Excellent communication and presentation skills – both verbal and written with ability to make necessary status reports and technical presentations to Eaton management and customer. ● Proficiency in English both verbal and written.