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招聘要求/Job Profile：
1、本科以上學(xué)歷，專業(yè)不限，經(jīng)驗不限，年齡22-35歲。
Above the college degree, there are no restrictions on majors, and the age between 22 and 35 years old.
2、普通話標準，相貌端正，有良好的職業(yè)形象和氣質(zhì)，人品正直，舉止大方得體。
Standard Mandarin, decent appearance, good professional image and temperament, upright character, and elegant and proper behavior.
3、具有良好的英文溝通能力和英文書寫能力，能與外籍人員進行流暢地口語和郵件的溝通交流。
Possessing excellent English communication and writing skills, being capable of engaging fluently in oral and email communication with foreigners.
4、頭腦靈活，反應(yīng)靈敏，應(yīng)變能力強，做事嚴謹，抗壓能力強，有學(xué)習(xí)能力。
Having quick wit and responsiveness, being adaptable, meticulous in work, and having strong ability to bear pressure and willing to learn.
5、做事積極，性格開朗隨和，注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力強。
Being proactive in doing things, having an outgoing and easy-going personality,
paying attention to details, being responsible for work, daring to take
responsibility and having strong execution.
6、具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。
Having good service awareness and teamwork spirits, having good communication, coordination and adaptability skills.
7、熟練使用office辦公軟件（Excel、Word、PPT）。
Being proficient in using office software （Excel、Word、PPT）.
崗位職責(zé)/Job Description：
1、 協(xié)助租賃主管完成客戶帶看和租賃文件準備等工作。
Assis the leasing supervisor in showing clients properties and preparing leasing documents.
2、 協(xié)助總經(jīng)理、總工程師進行日常翻譯工作。
Assist the General Manager and CFE in translation work.
3、如因工作需要，或需協(xié)助客服部門完成以下客服工作：
If the work requested, may need to assistant the CR department to finish some CR work also as follows:
3.1 負責(zé)接聽客戶熱線: 按照一致的服務(wù)標準, 為來電者答疑解惑, 向客戶提供禮貌,友好,高效的服務(wù)。
Responsible for Customer/Tenants Hotline: Offer customers a courteous, efficient and friendly telephone service, and ensure that all telephone communications are in line with consistent service standards.
3.2 租戶入/退租: 處理租戶入/退租事宜, 確保租戶入/退租的順利進行。
Tenant Move-In/Out Handing: Make sure our tenants Move-In/Out process goes smoothly.
3.3 處理客戶投訴: 聆聽客戶需求, 記錄客戶反映的問題, 向客戶道歉并解釋跟進事宜, 最后確認客戶對事件處理的滿意度。
Handing Customer’s Complaints: Listen to customer’s needs. Record customer’s issue. Apologize to the customer and give updates. Finally, confirm the satisfaction of the customer.
3.4 租戶通知發(fā)放: 保證卓著中心的租戶及時收到統(tǒng)一標準的通知。
Tenant’s Notice Delivery: Maintain that each notice will be delivered to each Excel tenant on time and in the standardized format.
3.5 報告維修事宜: 為我們的租戶提供高效的服務(wù)，保證租戶的維修事宜能及時解決。Reporting Maintenance Issue: Provide an efficient service to our tenants. Ensure the tenant’s maintenance issue is solved on time.
3.6 接待來訪租戶，負責(zé)登記信息，提供租戶所需服務(wù)，檢查活動中心的各項設(shè)施和用品，為租戶介紹瑜伽、普拉提課程活動以及洗衣服務(wù)。
305 Activity Center: Reception of visiting tenants, responsible for registering information, providing necessary services for tenants, inspecting various facilities and supplies in the activity center, introducing yoga, Pilates classes and activities, as well as laundry services to tenants.
3.7 負責(zé)訪客接待、登記及引導(dǎo)服務(wù)，解答客戶咨詢并指引路線，確保訪客順利進出。處理客戶投訴及臨時需求，維護客戶關(guān)系。
Second-floor lounge: Responsible for visitor reception, registration, and guidance services, answering customer inquiries and guiding routes to ensure smooth entry and exit of visitors. Handle customer complaints and temporary requests and maintain customer relationships.
3.8 完成租賃部主管和客服部主管安排的其他工作。
Complete all other work arranged by the CR & leasing executive.
**公司全額足額繳納社保公積金，每周雙休，每天工作8個小時，無加班，公司提供工服工鞋，高端舒適的外企工作環(huán)境，感興趣的小伙伴們，歡迎隨時投遞簡歷，或工作時間撥打電話59315088轉(zhuǎn)316，我們會盡快回復(fù)您的信息。聯(lián)系人：Sophia