崗位職責(zé):
1、充分理解決議和標(biāo)準(zhǔn)操作程序 (SOP)(包括國(guó)家規(guī)范),確保每項(xiàng)活動(dòng)嚴(yán)格遵守規(guī)定。
2、根據(jù)標(biāo)準(zhǔn)操作程序 (SOP) 管理 BSP CN 市場(chǎng),包括財(cái)務(wù)安全續(xù)期、財(cái)務(wù)安全監(jiān)控、財(cái)務(wù)安全更新、財(cái)務(wù)安全申請(qǐng)、財(cái)務(wù)安全驗(yàn)證等。
3、每日監(jiān)控潛在風(fēng)險(xiǎn)并進(jìn)行風(fēng)險(xiǎn)評(píng)估,如在日常運(yùn)營(yíng)中發(fā)現(xiàn)任何風(fēng)險(xiǎn),則上報(bào)至助理經(jīng)理和經(jīng)理。
4、與外部合作伙伴進(jìn)行定期/臨時(shí)溝通,以確保日常運(yùn)營(yíng)流程順利進(jìn)行,尤其是財(cái)務(wù)安全續(xù)期流程。
5、根據(jù)日常運(yùn)營(yíng)流程(包括蓋章文件清單),對(duì)相關(guān)文件進(jìn)行蓋章,以支持日常運(yùn)營(yíng)、文件管理等工作。
6、支持其他團(tuán)隊(duì)成員通過(guò)電話(huà)和郵件渠道聯(lián)系經(jīng)理和助理經(jīng)理指派的代理/財(cái)務(wù)經(jīng)理。
7、支持助理經(jīng)理和經(jīng)理提供所需信息,以生成報(bào)告。
8、支持相關(guān)團(tuán)隊(duì)回復(fù)客服中心/客戶(hù)(包括代理/合作伙伴/本地辦公室等)關(guān)于上述(a 項(xiàng)至 e 項(xiàng))服務(wù)的咨詢(xún)。
9、根據(jù) SOP 和 KPI 要求,按時(shí)管理 SF 案例。
10、根據(jù)需要,協(xié)助其他團(tuán)隊(duì)成員處理其他北美市場(chǎng)管理的日常運(yùn)營(yíng)工作。
11、完成經(jīng)理交辦的其他任務(wù)
崗位要求:
1、統(tǒng)招本科學(xué)歷;英語(yǔ),法律優(yōu)先考慮;
2、經(jīng)驗(yàn)不限;
3、溝通交流,理解能力強(qiáng)。
Job Responsibilities:
1、Fully understood the Resolution and SOP (country spec included), so as to ensure each activity follow the
rules strictly.
2、According to SOP to manage the BSP CN market, which includes the financial security renewal, financial
security monitoring, financial security updates, financial security request, financial security validation etc.
3、Daily Monitoring on the potential risk and performing the risk estimation, escalated the risk to Assistant
Manager and manager if any risk discovered during the daily operations.
4、Regular/adhoc communication with external partners to ensure the daily operation process smoothly,
especially for the financial security renewal process.
5、According to Regular Daily Operation process (including the Stamp document list), Stamp the related
documents to support daily operations, documents management etc.
6、Support other team members to contact Agent /FF via call and mail channel, which are assigned by
manager and assistant manager.
7、Support Assistant Manager and manager to provide the information to generate the report as required.
8、Support relevant teams to reply to queries from CSC/Customer (including the agent/partners/Lo office
etc.) on above (from item a to the item e) service accordingly.
9、According to SOP and KPI requirements to manage the SF cases on time.
10、Backup other team member daily operations in other NA market management as required.
11、Complete other tasks assigned by the manager