職位描述
Responsible for daily work of the team and ensure the normal operation.
- Supervise the operational data of the call center and conduct proper onsite management.
- Properly distribute the daily for staff within the team.
- Supervise the staff KPI and take precautions to enhance the ability of the staff.
- Host daily meetings
- Train and convey new procedures and monitor the implementation and performance.
- Deal with the complaints.
- Communicate with staff regularly.
- Conduct communication concerning the monthly performance appraisal with staff.
- Arrange rational shift by estimating the volume of business.
- Propose projects that optimize the working procedures and complete them.
- Deal with emergencies.
- Cooperate closely with other team leaders.
- Complete the tasks assigned by Operation Manager/Group Leader in time.
任職資格
- Full-Time Bachelor’s degree or above.
- Two years managerial experience in customer service team preferred.
- Experience in internet companies, call centers, or tourism industry preferred.
- Good ability in minority language (according to the language mastered).
- Good English skills in listening, speaking, reading and writing, fluent in other languages(JP/KR/HK etc.) based on business needs.
- Good strain management capacity.
- Good communication skills.
- Good team work spirit.
- Good sense of responsibility
- Good self-management skills.
- Good ability in data analysis.
- Excellent experience in project management.
- Ability to lead and motivate teams.
- Ability to create an atmosphere of effectiveness, unity and activeness.