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Job Advert Service Manager (Progress Advisor Manager) Level of seniority: Middle, has a team to manage At Yingfu Kids and Teens, we provide life-changing education for global citizens. For over 50 years, our mission has been to give confidence and freedom to people of all ages, nationalities and backgrounds. As an Yingfu Kids and Teens employee, you will become a part of the largest privately-owned international education company in the world with more than 500 schools and offices around the world and 60 cities in China only. With the support of our united team, you will be able to open the world through education. Are you the leader who is excellent at motivating people to achieve their best results? Do you have what it takes to oversee overall success of service team in school? Are you the role-model who delivers the best customer service and brings healthy profits? Are you a natural problem-solver? Are you interested in ensuring the highest standards of operational quality? Then this role is perfect for you. What exactly will you be doing? You are an experienced team lead, responsible for overall success of service team by delivering the best customer service, recognizing, developing and promoting talents and generating healthy profits. · Recruiting, mentoring and developing team, nurturing an environment where employees can excel through encouragement and empowerment · Providing review and giving consistent objective feedback to the employees · Being a change agent · Monitoring, assisting and achieving service team’s results in customer retention · Quickly, Yingfuficiently and appropriately resolving any miscommunications, challenges or discrepancies · Ensuring that parents are updated on students’ progress, covered in class and homework · Staying on top of all customer complaints and being ready to jump in to solve a problem · Analyzing retention statistics and compiling accurate reports, to later present to Center Director What are the basic requirements? · At least 4 years of work experience in CRM field with 2 years in the managerial role · Good command of English, at least B2 oral and written · University degree · Ability to work on weekends · Leadership: you can motivate and inspire people · Result orientation: you are able to achieve the bottom line · Service mindset: treating each customer the way you want to be treated · Excellent communication, problem-solving and conflict management skills