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JOB DESCRIPTION
1. Three or more years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
2. Can use USB & PEX to install Windows system.
3. Understand how to deal with blue screen of death problem.
4. Understand what SCCM is and how to use it.
5. Knowledge in MS 365 client installation and troubleshooting.
6. Understand Outlook account configuration and troubleshooting and understand what is OST/PST and how to enter Outlook into safe mode.
7. Experience with Anti-spyware and Anti-virus software.
8. Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels
9. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.
10. Knowledge and experience of supporting tablets/Mobile Phones
11. Support of computer networks, as directed by a Level III technician or service desk support
12. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
13. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
14. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
15. Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician.
16. Ability to work independently.