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崗位職責(zé):
Manager Data & Analytics is a key position supporting the commercial use of the outcomes of business analytics, contact planning and communication operations.
The role holder will focus on using Data & Analytics to drive business activities and outcomes that improve or transform:
1. Customer experience.
2. Staff productivity.
3. Business decision process.
4. Operational effectiveness.
The above would in turn improve business profitability and grow market share following RBWM strategies.
The role holder will have these activities:
1. Support one or more key activities described under “Impact on the Business”.
2. Support engagement with stakeholders.
3. Work activities against specific missions amongst the tribe(s).
4. Work across onshore and offshore units.
Key responsibilities：
1. Clearly understands business context and objectives; and where analytical functions are best positioned to add value.
2. Supports design of personal and relevant communications and deliver via effective use of communications toolkits. Embeds test and learn culture and conducts holistic leads performance review to optimize the communication outcome.
3. Measures and gathers quantitative and qualitative learning, and refines targeting / communications based on performance review.
4. Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and analytics functions.

任職要求:
We seek highly motivated specialists who have the following experience and qualifications to join our dynamic organization.
1. Possess 4 to 8 years’ experience in one or multiple skills in business / process analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products.
2. Good problem solving skills.
3. Exhibit self-motivated, self-starter behaviors. Good communicator and interpersonal skills.
4. Experience in one or more of: customer segmentation, digital marketing, data science, portfolio analytics, use of open-source data in analyses.
5. Strong team player; able to work members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stake holders.
6. Strong team player; able to work with members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.
7. Experience with 1+ AGILE methods: Scrum, Kanban, SAFe, Pair programming.
Having these attributes would be advantageous:
1. Demonstrated experience in process and analysis of large amount of data using one of these: Python, R, SQL or SAS; on environments such as AWS, Google cloud or Hadoop.
2. Proficiency in PEGA marketing, Teradata Customer Interaction Manager (CIM), Celebrus and SalesForce marketing Cloud.
3. AGILE tools: Jira, Confluence, SLACK.
4. Having Bachelor degree in one of these preferred disciplines: economics, computer science, data science, analytics, statistics, econometrics, management information system, communications, operations research.
福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險一金+補(bǔ)充性商業(yè)醫(yī)療保險+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補(bǔ)貼、個人進(jìn)修補(bǔ)助、運(yùn)動健身補(bǔ)貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動：運(yùn)動會、團(tuán)建、年會等精彩活動給您平臺，任您施展才華。
培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?br>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。