We are seeking a detail-oriented and analytical User Operation Coordinator to support our Operations Team with actionable insights that drive retention, engagement, and customer growth. This role will focus on analyzing customer behavior, tracking success metrics, and translating data into clear recommendations that improve the customer experience and business outcomes.
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Key Responsibilities
- Execute Payment Applications for Customers
- Analyze customer transaction details to identify trends, risks, and growth opportunities
- Build and maintain dashboards and reports for customer health, retention, churn, and expansion
- Partner with Sales to provide data-driven insights and recommendations
- Identify early warning signals for churn and recommend proactive interventions
- Ensure data accuracy and consistency across CRM, product, and customer success tools
- Continuously improve reporting processes and analytics methodologies
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Required Skills & Qualifications
- Bachelor’s degree in Data Analytics, Statistics, Business, Economics, or a related field
- 2+ years of experience
- Written and Spoken English is a MUST with minimum CET6 level
- Proficiency in Excel/Google Sheets
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to translate complex data into clear, actionable insights
- Excellent communication and stakeholder-management skills
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Preferred Qualifications
- Experience working in Software or SaaS SaaS, or subscription-based business models
- Experience analyzing product usage or behavioral data
- Understanding of customer lifecycle, retention, and churn modeling
我們正在尋找一位注重細(xì)節(jié)且具備出色分析能力的用戶運營專員，為運營團隊提供可執(zhí)行的數(shù)據(jù)洞察，以推動客戶留存、參與度提升及業(yè)務(wù)增長。該職位將重點分析客戶行為、跟蹤關(guān)鍵成功指標(biāo)，并將數(shù)據(jù)轉(zhuǎn)化為清晰的建議，以優(yōu)化客戶體驗和業(yè)務(wù)成果。
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主要職責(zé)
- 負(fù)責(zé)客戶付款申請的執(zhí)行與處理
- 分析客戶交易數(shù)據(jù)，識別趨勢、風(fēng)險及增長機會
- 建立并維護客戶健康度、留存率、流失率及增長情況相關(guān)的儀表盤和報告
- 與銷售團隊合作，提供數(shù)據(jù)驅(qū)動的洞察與建議
- 識別客戶流失的早期預(yù)警信號，并提出主動干預(yù)方案
- 確保 CRM、產(chǎn)品系統(tǒng)及客戶成功工具中的數(shù)據(jù)準(zhǔn)確性與一致性
- 持續(xù)優(yōu)化報告流程和數(shù)據(jù)分析方法
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任職要求
- 數(shù)據(jù)分析、統(tǒng)計學(xué)、商業(yè)、經(jīng)濟學(xué)或相關(guān)專業(yè)本科及以上學(xué)歷
- 至少 2 年相關(guān)工作經(jīng)驗
- 英語水平需達(dá)到 CET-6（大學(xué)英語六級）或以上，具備良好的聽說讀寫能力
- 熟練使用 Excel 和/或 Google Sheets
- 具備優(yōu)秀的分析能力、問題解決能力和批判性思維能力
- 能夠?qū)?fù)雜數(shù)據(jù)轉(zhuǎn)化為清晰、可執(zhí)行的業(yè)務(wù)建議
- 具備良好的溝通能力和跨部門協(xié)作能力
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優(yōu)先考慮
- 有軟件、SaaS 或訂閱制業(yè)務(wù)模式相關(guān)經(jīng)驗
- 有產(chǎn)品使用數(shù)據(jù)或用戶行為數(shù)據(jù)分析經(jīng)驗
- 熟悉客戶生命周期管理、客戶留存策略及流失模型分析